Shipping Policy
All orders are processed within 1–3 business days before shipment. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
🇨🇦 Canada: 1–3 business days
🇺🇸 United States: 2–5 business days
🌍 International: 5–10 business days
Based in Canada, CandalBeauty offers fast shipping across North America and internationally.
Please note that delivery times are estimates and may be affected by carrier delays, customs processing, weather conditions, or other circumstances outside of our control.
CandalBeauty ships through Canada Post and other trusted shipping carriers depending on the destination and selected shipping service.
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U.S. & International Orders: Orders shipped outside of Canada may be subject to customs duties, taxes, or import fees upon delivery. These charges are determined by the destination country’s customs authority and are the customer’s responsibility.
Incorrect Addresses and Delivered Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. CandalBeauty is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.
Once a package is marked as delivered by the carrier, customers should first check the delivery location, household members, neighbours, and the carrier. If the package still cannot be located, please contact us so we can assist with the next steps.
CandalBeauty cannot guarantee reimbursement or replacement for packages confirmed as delivered by the shipping carrier.
If your package is delayed, lost in transit, or arrives damaged, please contact us at info@candalbeauty.com so we can assist you.
30-Day Returns & Exchanges
Shop confidently. Eligible unused and unaltered items may be returned within 30 days of delivery for a refund to the original payment method or an exchange.
To qualify for a return or exchange, the hair must be:
- Unused, unworn, and uninstalled
- Unwashed and free from products or odors
- Uncut, uncoloured, and chemically unaltered
- In its original condition and packaging
- Returned with all original ties, tags, lace, and packaging intact
- Accompanied by proof of purchase
For hygienic reasons, we cannot accept hair that has been worn, installed, washed, brushed out, combed, cut, coloured, bleached, chemically altered, or removed from its original bundle ties.
Closures, frontals, and wigs are not eligible for return or exchange if the lace has been cut, tinted, altered, or damaged.
To request a return or exchange, please contact info@candalbeauty.com before sending your item. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable. We strongly recommend using a tracked shipping service, as CandalBeauty is not responsible for returns lost in transit.
Once your return is received, we will inspect the item and notify you by email whether your return or exchange has been approved.
Incorrect or Damaged Items
If you received an incorrect or damaged item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.
If the issue is confirmed to be an error on our behalf, we will provide the appropriate resolution and cover the return shipping costs when applicable.
Pre-Order Products
All pre-order products are final sale and cannot be returned, exchanged, or refunded unless the item received is incorrect or confirmed to be defective.
Refund Policy
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping fees and return shipping costs are non-refundable.
CandalBeauty reserves the right to decline a return, exchange, or refund if the product does not meet the eligibility requirements outlined in this policy.
Please contact info@candalbeauty.com with any questions.
Cancellations and Order Changes
Orders may be cancelled within 24 hours of purchase, provided they have not already been processed or shipped.
To request a cancellation or make a change to your order, please email info@candalbeauty.com as soon as possible.
We cannot guarantee that cancellation, product-change, or address-change requests can be completed once an order has entered processing.
Orders that have already shipped cannot be cancelled. Eligible items may be returned after delivery in accordance with our 30-Day Returns & Exchanges Policy.
Currency
By using our website, you agree to allow third parties to process your IP address to determine your location for currency-conversion purposes.
You also agree to have the selected currency stored in a temporary session cookie. This allows prices to remain consistent in your selected currency while browsing our website. The cookie is automatically removed when you close your browser.
Terms and Conditions
By completing a purchase from CandalBeauty, you confirm that:
- You have reviewed the product description and selected the correct product, texture, length, colour, and quantity.
- You understand the processing and estimated delivery timelines.
- You agree to our Shipping, Return, Exchange, Refund, and Cancellation Policies.
- You understand that returned products must meet all eligibility requirements before a refund or exchange can be approved.
- You understand that changes or cancellations cannot be guaranteed once an order has entered processing.
- You understand that all pre-order products are final sale unless they arrive incorrect or are confirmed to be defective.
Email: info@candalbeauty.com
